Canadian Certified Healthcare Facility Manager (CCHFM) - Examination

Exam Structure

The CCHFM Examination is structured as follows:

Composed of 100 multiple-choice
A candidate is allowed two (2) hours in which to complete the CCHFM
The CCHFM Examination is based on the five (5) major content areas listed in the CCHFM Examination
- Each content area is further defined in the CCHFM Examination Content Outline by a list of tests representative of that job
- The number of CCHFM Examination questions devoted to each major content area is included in the CCHFM Examination Content
Generally, the examination questions are categorized by the following cognitive levels:
- Recall: the ability to recall or recognize specific information
- Application: the ability to comprehend, relate or apply knowledge to new or changing situations
- Analysis: the ability to analyze and synthesize information, determine solutions and/or evaluate the usefulness of a solution

Effective for CCHFM Examinations:

Compliance: 25 Items (Recall – 10, Application – 15, Analysis – 0)
Planning, Design, and Construction: 18 Items (Recall – 7, Application – 10, Analysis – 1)
Maintenance and Operations: 28 Items (Recall – 11, Application – 17, Analysis – 0)
Finance: 15 Items (Recall – 3, Application – 9, Analysis – 3)
Administration: 14 items (Recall – 3, Application – 8, Analysis – 3)

Exam Preparation

The method of preparation and amount of time spent preparing for the CHES CCHFM certification examination can be driven by the candidate’s preferred study style, level of professional experience and/or academic background. Some methods of preparation may include but are not limited to the following methods.

Review the Content
Candidates who have passed the CHES CCHFM Certification Examination report that study should begin by reviewing the CCHFM Examination Content Outline. Review the content categories and related tasks. Identify and focus review on tasks that you do not perform regularly or with which you are not familiar. Remember that all questions in the CCHFM Examination are job-related/experience-based and test the application and analysis of information, not just the recollection of isolated facts.

Complete the CCHFM Self-Assessment Examination (SAE)
A Self-Assessment Examination (SAE) for the CCHFM Examination is an online tool created by CHES to simulate the CCHFM Examination. This tool is available for purchase at www.ches.org.

The 100-question online practice test was developed using the same procedures as the CCHFM Examination, and conforms to the CCHFM Examination specifications in content, cognitive levels, format, and difficulty.

Feedback reports from the SAE provide an opportunity to evaluate and remedy less-than-desirable performance before taking the CCHFM Examination. The questions presented in the CCHFM SAE are different from the questions contained on the CCHFM Certification Examination.

Use Other Study Resources
CHES recommends that study for the CCHFM Examination focus on references and programs that cover the information summarized in the CCHFM Examination Content Outline. It should not be inferred that questions on the CCHFM Examination are selected from any single reference or set of references, or that studying from specific references guarantees a passing score on the CCHFM Examination.

Exam Administration

Upon submission of the application and payment, CHES CCHFM Advisory committee members will review the application and determine if the candidate is approved to write the exam.

The CCHFM exam is administered through Mohawk is administered entirely online, through the LMS portal, Canvas Connect. The exams are proctored through Respondus Monitor. Respondus Monitor uses LockDown browser that locks down the testing environment.

Mohawk College sends all the testing and proctoring information to the tester.

The exam is recorded. When the exam has been completed, staff will review any red flags within the footage. With the exam being online, testers can write from home at anytime, if they have met the system requirements.

Technical support for Testers from Mohawk College will only be available during our office hours 8:30am-4:30pm (M to F). We will also not be available during holidays and peak testing periods. Unless there is a special circumstance, the testers do not write in-person.

Copyrighted CCHFM Examination Questions
All CCHFM Examination questions are the copyrighted property of CHES. It is forbidden under copyright law to copy, reproduce, record, distribute or display these CCHFM Examination questions by any means, in whole or in part. Doing so may result in severe civil and criminal penalties.

Following the Exam

CCHFM Examination Score Reports
Score reports are issued by CHES. Scores are reported in written form by email.

• A candidate who takes the CCHFM Examination receives his/her score report by mail generally within six (6) weeks after the CCHFM Examination.

The score report indicates a “Pass” or “Fail. The score report also includes percentages for each of the major categories of the CCHFM Examination Content Outline. A percentage is the number of questions answered correctly out of the total number of questions in the category. Responses to individual CCHFM Examination questions will not be disclosed to the candidate. Even though the CCHFM Examination consists of 100 questions, the score is based on 100 questions. The minimum passing score for the CCHFM Examination is 70%.

Passing the CCHFM Examination
An eligible candidate who passes the CCHFM Examination is awarded the Canadian Certified Healthcare Facility Manager (CCHFM) credential. Following the emailing of the score report, CHES mails to the candidate a second mailing including a certificate of recognition, a pin and information about certification renewal requirements. The name on the certificate and the address to which the package is mailed is based on information in the candidate’s membership record. It is the candidate’s responsibility to keep this information current. Successful candidates are entitled to append CCHFM in their signature; please note that continuous membership in CHES must be maintained.

CHES, in concert with the professional membership group, reserves the right to recognize publicly any candidate who has successfully completed the CCHFM Examination. Recognition is awarded so as not to embarrass any candidate who is not successful in achieving certification.

Name, address, telephone number and email address of a candidate who passes the CCHFM Examination will be shared with the professional membership group. Scores are never reported. If you do NOT wish to have your personal information shared, please opt out by contacting CHES in writing.

Failing the CCHFM Examination
If a candidate does not pass the CCHFM Examination:

• To schedule a retake of the CCHFM Examination, a candidate may apply by using the online application and scheduling feature on www.ches.org. The complete application must be submitted and a CCHFM Examination scheduled within the 90-day period following the failed CCHFM Examination.
• A candidate who applies to retake the CCHFM Examination after ninety (90) days following the failed CCHFM Examination date must submit a completed application and full examination fee.

There is no limit to the number of times an individual may take the CCHFM Examination. Only one retake is allowed, at the $100 retake fee. No additional retakes will be permitted. A new CCHFM Examination application and the full CCHFM Examination exam fee will apply.

CCHFM Examination Scores Cancelled by CHES
CHES is responsible for maintaining the integrity of the scores reported. On occasion, occurrences such as computer malfunction or misconduct by a candidate may cause a score to be suspect. CHES is committed to rectifying such discrepancies as expeditiously as possible. CHES may void CCHFM Examination results if, upon investigation, violation of CCHFM Examination regulations is discovered.

Name and address change
Certificants are responsible for keeping current all contact information. CHES is not responsible for communication not received due to incorrect contact information.

Appeals

A candidate who believes he/she was unjustly denied eligibility for CCHFM Examination, who challenges results of a CCHFM Examination or who believes he/she was unjustly denied renewal of certification may request reconsideration of the decision by submitting a written appeal to CHES. The candidate for certification or renewal of certification must provide evidence satisfactory to the Appeal Board that a severe disadvantage was afforded the candidate during processing of an application for examination or renewal of certification or prior to or during administration of a CCHFM Examination. The appeal must be made within 45 days of receipt of a score report or any other official correspondence related to certification or renewal of certification. The written appeal must also indicate the specific relief requested. The appealing candidate is required to submit a $100 fee (payable to CHES) with the written appeal sent to info@ches.org. The fee will be refunded to the candidate if deemed justified through action of the Appeal Board. For additional regulations related to the appeal process, contact CHES.